Shipping policy
Shipping costs
Shipping costs are calculated automatically at checkout. Below you'll find our rates per country.
Is your country not in the list? Email us at hallo@mypz.nl – we ship worldwide!
| Country | Standard shipping | DHL Express (within 5 business days) | Free shipping from |
|---|---|---|---|
| Andorra | PostNL Global €27.00 | €35.00 | – |
| Australia | PostNL Global (up to 3 weeks) €49.00 up to 1 kg / €69.00 1–2 kg | €65.00 up to 1 kg / €98.00 1–2 kg | – |
| Austria | €12.99 | €35.00 | €200 |
| Belgium | €7.99 | – | €100 |
| Bulgaria | – | €39.00 up to 1 kg / €56.00 1–2 kg | – |
| Canada* | – | €36.00 up to 2 kg / €55.00 2–6 kg | – |
| Chile | – | €60.00 up to 2 kg / €85.00 2–6 kg | – |
| Croatia | – | €39.00 up to 1 kg / €56.00 1–2 kg | – |
| Cyprus | – | €39.00 up to 1 kg / €56.00 1–2 kg | – |
| Czech Republic | €14.00 | €35.00 | €200 |
| Denmark | DHL Parcelshop €14.95 up to 2 kg / €24.00 2–5 kg | – | €200 |
| Estonia | €22.00 | €35.00 | €200 |
| Finland | €22.00 | €35.00 | €200 |
| France | €12.99 | €35.00 | €200 |
| Germany | €7.99 up to 2 kg / €9.99 2–4 kg / €12.50 4–7 kg | – | €150 |
| Greece | €19.00 | €36.00 | €200 |
| Hungary | €15.00 (up to 2 kg) | – | €200 |
| Iceland | PostNL Global (longer delivery time) €35.00 | – | – |
| Ireland | €17.00 up to 2 kg / €20.95 2–4 kg / €27.95 4–7 kg | €35.00 | €200 |
| Italy | €14.95 | €29.00 | €200 |
| Japan | PostNL Global (2–3+ weeks) €45.00 up to 2 kg | €65.00 up to 2 kg / €85.00 2–4 kg | – |
| Latvia | €21.00 | €35.00 | €200 |
| Lithuania | €22.00 | €35.00 | €200 |
| Luxembourg | €9.50 | – | €200 |
| Malta | – | €39.00 up to 1 kg / €56.00 1–2 kg | – |
| Netherlands | DHL €5.95 / PostNL €6.40 | – | €100 |
| Norway* | PostNL Global (longer delivery time) €18.00 | €45.00 | – |
| Poland | €14.00 | €35.00 | €200 |
| Portugal | €19.00 up to 2 kg / €23.00 2–5 kg | – | – |
| Qatar | – | €41.00 | – |
| Romania | €17.00 | – | €200 |
| Slovakia | €17.00 (up to 4 kg) | – | – |
| Slovenia | €16.00 | – | €200 |
| Spain | €18.00 up to 2 kg / €22.95 2–4 kg / €29.99 4–7 kg | €35.00 (up to 2 kg) | €200 |
| Spain – Almería, Cádiz, Málaga | €19.55 | €65.00 (up to 2 kg) | €200 |
| Sweden | DHL Parcelshop €18.95 up to 2 kg / €26.00 2–5 kg | – | €200 |
| Switzerland* | PostNL €17.00 | €30.00 | €200 |
| United Arab Emirates | – | €55.00 (up to 2 kg) | – |
| United Kingdom* | €11.50 up to 2 kg / €16.99 2–4 kg / €24.99 4–7 kg | €30.00 | €200 |
| United States* | – | €35.00 up to 1 kg / €88.00 1–2 kg / €115.00 2–3 kg | – |
| Rest of the world | – | €65.00 (up to 6 kg) | – |
* Import duties, customs fees and/or VAT may be charged by local authorities on delivery. These costs are not included in the product price or shipping costs. See our UK and US shipping & taxation pages for details.
Delivery times
We ship your order within 1–3 business days. After the order confirmation you'll receive a track & trace code by email, so you can follow your parcel at all times.
The Netherlands, Belgium and Germany
We ship with PostNL or DHL. DHL usually delivers within 2 business days.
Rest of Europe
We ship with DHL Parcel Connect, DPD, PostNL Global or DHL Express. Delivery usually takes 1–3 days, depending on the destination. PostNL Global usually takes more than 6 days.
Outside Europe
• DHL Express – fast and reliable, delivered within 3–5 business days.*
• PostNL Global – the cheaper option, but slower: to Australia, for example, it can take more than 3 weeks.
We always try to ship with DHL Express, even if you paid for PostNL Global. If DHL Express is not possible, we use PostNL Global.
* If you live in one of these remote areas, we cannot use DHL Express. In that case we ship with PostNL or DPD.
Good to know
DHL pick-up point
You can choose a DHL pick-up point after payment. If you don't choose one, we'll pick a nearby point for you. Your parcel stays there for 7 days; if it isn't collected, it's returned to us. In that case we cannot refund the shipping costs.
Remote areas and islands
If shipping to your address turns out to be much more expensive than the rates above (for example on an island or in a remote area), we'll email you personally about the costs.
Delays
If an item has a longer delivery time or (temporarily) can't be delivered, we'll let you know by email within a few days.
Liability
MYPZ is not liable for delays caused by PostNL, DPD, DHL or any other carrier, for damage resulting from exceeding the announced delivery times, or for damage because the delivery did not take place at the address you specified.
Safe place delivery
If you choose to have your order delivered to a safe place (for example at your door, in your garden or with a neighbour), this is at your own risk. Once the carrier confirms delivery at that location, MYPZ cannot be held responsible for loss, theft or damage of the parcel.
Taxes & duties
MYPZ cannot be held responsible for any additional costs, customs fees and taxes that apply in your country – these are the customer's responsibility. If you have questions, please contact your local customs office or courier.
If a shipment is returned because customs duties or taxes are refused or not paid, the original shipping costs and any return shipping costs charged to MYPZ will be deducted from the refund.
Cancelling an order
Unfortunately it is not possible to change or cancel an order once you have received the order confirmation. Of course you can always return the items you received (see our return policy).